DO NOT BEND YOUR ID! The “Bend Test” is not an actual method. Sure it will bend, but you shouldn’t do it! We will not offer replacements because you put a crease in your ID from bending it. This happens to real IDs as well.
If you ordered with Bitcoin and your payment still says pending please submit a ticket and provide your order number, bitcoin address and other useful information. Bitcoin payments should be confirmed right away. If you paid with Reloadit and it says pending more than 6 days, you probably used the wrong payment method. Please refer to our how to pay, also when paying with the "reloadit’ option you need to have the EXACT amount on the card for us to process it. Nothing more, nothing less. The exact amount.
Stand against a wall, solid color. Wear clothes that contrast well, get your shoulders and face in it. Make sure its in a bright room, use HQ picture and make sure your hair isn’t messy.
This happens sometimes due to so many orders happening at once and our system is trying to process them all at once and check thousands of bitcoin addresses. Please try again shortly as we are working on a fix for it.
We use the exact information that you supply on the form, we do not manually change ANYTHING. So if you mispell something by accident, we don’t know. We have everything automated so we don’t check it. We use what you put.
If you need your shipping address changed, make sure your ID has NOT been shipped yet. If it has we can’t. But if it hasn’t we can. Please supply your order # and the new shipping information, title the support ticket with ‘Shipping Address Change’ and we’ll do it ASAP.
The only thing we will do is change the background, so if you want to edit the photo and remove red eye before you send us it you can. We don’t touch the people in the photo, only the background/hair adjustments
Please be patient! We mark orders shipped in bulk, we still have to type everyones tracking number out manually as they’re all different. They will be posted within a couple days if not the same day! Please do not submit a support ticket about this. Do not ask!
When you send your WU information the status switches to "WU info sent", when we sent the codes to our mules it will get changed to "Picking UP WU". We mark them as received in batch, so once our mules are done picking up every single order that we sent them we switch all orders to received/and or denied depending on the order. We usually send the MTCN’s to our mules every sunday, and they give us confirmation on Friday.
Now, you wait for us to get back to you and process your order. We usually try to process orders the same day – production usually takes around 2-4 weeks. As soon as were done, we will ship it.
We will never scam anyone. If you have not received your ID according to the tracking number we will indeed send a new one for free. We cannot issue refunds due to security risk.
We process all IDs in 1-4 days of being ordered excluding weekends. It can take several days for your order to ship so please be patient. In some cases IDs can be received in a week, but most are 2-3 weeks. We do different methods to ship the IDs if all goes smoothly you will receive it fast. If your order has been shipped please be patient! We cannot speed up the process. If it has been longer then 3 weeks from the moment the order was marked "Shipped" then please contact us and we will figure out what happened. In most cases all IDs are delivered within 1-3 weeks. If there is a delay it can take a little bit longer. We cannot control this. We are working on upgrading our shipping times to 3-9 days. Which is in the process as of 05/16/2018. Once again, do not contact us if your order is not delivered within 21 days MAX(worst cases). We supply everyone tracking numbers, use it. Sometimes they don’t give updates on the package for a while. Be patient.
We accept Bitcoin, Litecoin, Western Union & Moneygram.
Shipping prices vary due to them constantly changing. Currently they’re set at $5 for shipment which is well under how much it cost to ship your product, we may increase this soon.
If your ID is shipped and you have not received it. Please wait a minimum of 21 days from the shipment date sometimes in the unlikely event a package can be delayed. If you still have not received the package we will resend it. Most packages are delivered within a week or less.
We charge a $25 reprint fee for customer errors. Our system is 100% automated so what you put on the form is what gets printed we don’t touch anything. Sorry but some of you guys have been abusing reprint requests and materials and shipping costs ain’t free.